Council Tax – information for residents
The council is continuing to respond to the challenges brought by the coronavirus (COVID-19) pandemic.
We need to make sure essential frontline services continue and we are working hard to achieve this in a number of ways.
For example, staff have been redeployed where needed most, we are working with the health board to provide additional beds, we are supporting older and vulnerable people with care, advising and supporting local businesses, providing vital childcare for critical workers and making sure those that in need of food are able to get it.
Your Council Tax contributions are helping us to provide these vital services, especially for the vulnerable and elderly in our communities, during this crisis.
We have not received any direction from Government to change Council Tax arrangements at this time, therefore we are asking residents who are able to pay their Council Tax to please continue with their payments as normal.
We also want to reassure families who have seen a significant reduction in their household income and are concerned about paying their Council Tax that we will do all we can to help and support them at this difficult time.
If you have had a change in circumstances, or a reduction in your income, you could be entitled to Housing Benefit / Universal Credit to help pay your rent, or a Council Tax Reduction to help towards your Council Tax payments. You can make a claim whether you’re unemployed or working; and how much you get depends on your income and circumstances, such as if you live on your own.
If you have been furloughed or if you are self-employed and have had to stop working, we will also be as flexible as possible, for example, we can arrange a deferment in your payment schedule, subject to supporting evidence of income loss. Please get in touch so that we can assist.
These are unprecedented times and we would like to thank residents for their co-operation and understanding as we continue to respond to the various challenges brought by this crisis.
For those residents that are still in employment and can continue to pay their Council Tax, we would like to thank you, this will allow us to continue to provide critical services to communities during this uncertain time.
Further information on Housing Benefit, Universal Credit and the Council Tax Reduction scheme can be found on our website.
To arrange a deferment or for any other query in relation to your Council Tax, please email firstname.lastname@example.org We are experiencing high demand at present, please be assured we will respond as soon as possible.