Self-isolation support payments

69 days ago

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to financial support.

If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment of £500:

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • Application is made up to 14 days after the period of self-isolation ended. Applications after this point are not accepted. For example, if told to self-isolate until 10th January 2021, then would have until the 24th January 2021 to make a claim.

From 14 December 2020, eligibility has been extended to include parents and carers who meet the following criteria:

  • The child attends a school, Further Education or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs);
  • The child has been asked to self-isolate by TTP or has been asked to self-isolate for 7 or 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and
  • Parents or carers meet the criteria of the main scheme or the application is accepted under the discretionary scheme.

Discretionary payment

You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You or your partner Do Not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You will face financial hardship as a result of not being able to work while you are self-isolating.

How to apply

Please ensure that you have the information below available before starting your application:

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement, wage slip or proof of self-employment

Only one application form should be submitted per couple. The joint circumstances of both members of a couple will be taken into account when deciding if an isolation payment can be made. For example, which benefits/earned income they are receiving or whether their joint income will decrease.

Other members of the household must each make their own application for a payment, if they meet the eligibility criteria.

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Some people could be told to self-isolate more than once but there is a limit on the number of payments that can be claimed:

  • One payment where a person is found to have coronavirus themselves

AND up to a further

  • Two payments per person when they are identified as a close contact of someone with the virus.

In every case, no payment can be made unless you have been told to self-isolate by TTP and we are required to check that this has happened.

If 2 periods of self-isolation overlap, only one payment can be made:

For example: if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap.

However, they would be allowed to claim for a second period of self-isolation if it began after the first period had ended on 14 November.

More detailed information about the scheme can be found on the Welsh Government website.

Care workers who are required to stay off work due to actual or suspected Covid-19 may be able to apply to the Welsh Government's Statutory Sick Pay (SSP) Enhancement scheme. That was launched on 1 November 2020 and will run until 31 March 2021. Guidance on that scheme is available on Welsh Government's website. 

Please note: Care workers will not be able to apply for the isolation payment and sick pay schemes for the same period of isolation and will need to choose which payment to claim. Cross checks will be made by the Council to ensure duplicate payments for the same period of isolation are not made.