Council’s customer service team at heart of Carmarthen town centre

11 days ago

Carmarthen’s council customer services Hwb is moving to St Catherine’s Walk to make use of space in the council’s 100% Sir Gâr pop-up shop.

Carmarthenshire County Council has secured temporary use of the former Debenhams unit in Carmarthen town centre to provide free retail space for local businesses in the run-up to Christmas.

And to take advantage of the space, it is also moving its customer service team there so people can call in and get advice about council services and support, pick up recycling bags and more whilst doing their Christmas shopping.

The cash desk and other council services will remain at Spilman Street.

Several local businesses have already signed up to make use of the free retail space being offered as part of the council’s 100% Sir Gâr initiative, which will see a new lease of life being brought to the empty town centre unit.

Leader of the council, Cllr Emlyn Dole, said it made sense to bring the customer service centre into town to make it easier for people to access council services in the run-up to Christmas.

We are pleased to be making good use of this empty unit in Carmarthen town centre’s prime retail core,” he said. “We’ve got lots of fantastic local businesses signed up to make use of the free retail space we’re offering as a 100% Sir Gâr pop-up shop.
“We know this time of year is an exceptionally busy period for people, so it made sense to bring our customer services team into the heart of the town so people can get help and support from us without going further out of their way.
“Our customer services team are there to help with everything from accessing financial support to helping people find suitable housing, from applying for blue badges to supporting people with recycling, and much more.
“We hope people will call in to support local businesses as they do their Christmas shopping, and - if they need it - get the help and support of our customer services team at the same time.”

There are a few spaces remaining for the 100% Sir Gâr pop-up shop - email 100Carmarthenshire@carmarthenshire.gov.uk for further information. Spaces are free of charge and limited, so apply early to avoid disappointment.

Carmarthenshire County Council’s customer services is also available online 24 hours a day and over the phone Monday – Friday, 8.30am-6pm on 01267 234567.